ShareNet Customer Service vs Zendesk: Which is Better in 2026?

• Automated Workflows & Business Rules
• Customer Self-Support Portal
• Email Notifications & Status Updates
• SLA Alerts
• Automatic Request Creation & Routing
• +8 more

• Zendesk AI
• AI agents
• Copilot
• Quality assurance
• Workforce Management
• +7 more

ShareNet Customer Service is a cloud-based customer support platform from Novo Solutions that auto-routes email and web portal requests, enforces service-level agreements, and shares knowledge base articles. It provides multi-channel support, automated workflows, reports and dashboards, and a self-service portal for customers and employees, and is highly customizable with custom fields, forms, workflows, and permissions.

Zendesk is the complete customer service solution that powers conversations for 100,000+ businesses worldwide. From small teams to global enterprises, Zendesk helps you build better customer relationships across every channel.