| Description | Voiceflow is a collaborative AI agent platform for designing, building, testing, and deploying conversational AI agents across customer support channels. It lets CX teams create intelligent workflows to automate support, deflect tickets, and reduce operational costs, while supporting custom integrations, NLU modeling, prototyping, and separate workspaces. It offers a developer toolkit for custom integrations and enterprise-grade security, and supports a community of over 250,000 users. | Freshdesk is a cloud-based customer support platform used by 60,000+ businesses. With omnichannel ticketing, a self-service knowledge base, Freddy AI automation, and a generous free plan, Freshdesk scales from startups to enterprises. |