Freshworks CRM
VerifiedAI-powered CRM for growing businesses
Data verified Sep 4, 2026
74
Score
Pundit
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AI-powered CRM for growing businesses
Data verified Sep 4, 2026
Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction.
Strengths
Limitations
Sales Teams
Use built-in calling, email, lead scoring, and pipeline tracking to manage and close deals.
Marketing Teams
Pull marketing into a unified, data-driven flow alongside sales for lead nurturing and automation.
Customer Support Teams
Hand off support tickets via tight integration with Freshdesk within the Freshworks ecosystem.
Freshworks CRM offers a free plan, with paid plans starting at $9/user/mo.
Yes, Freshworks CRM offers a free trial of 21 days.
Yes, Freshworks CRM provides an API for developers.
Freshworks CRM is available on Web, iOS, Android.
Freshworks CRM integrates with Slack, Zoom, Zapier, Freshdesk.
Freshworks CRM's published plans · verified Sep 4, 2026
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$9/mo
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Freshworks CRM is offered as a cloud-based (SaaS) deployment.
Free plan has no email sequences, automation, AI, or API access Also, API access is only unlocked on the Pro plan and above
Freshworks CRM is best suited for Sales Teams, Marketing Teams, Customer Support Teams.
Common uses for Freshworks CRM include sales pipeline management, lead scoring and prioritization, sales automation, quote and contract generation.
Instantly AI is the closest alternative to Freshworks CRM, followed by HubSpot CRM and Salesforce.
Freshworks CRM and Instantly AI are both used for crm & sales -- specifically sales & crm tools. See the full side-by-side comparison for pricing and feature differences.
Security & Compliance
Support
$39/mo
$59/mo
See what people actually pay for Freshworks CRM
