Gorgias
VerifiedCustomer service platform for e-commerce
Data verified Aug 30, 2026
61
Score
Pundit
Score
Customer service platform for e-commerce
Data verified Aug 30, 2026
Gorgias is the #1-rated customer service platform for e-commerce brands. Deep Shopify integration lets agents see order history, issue refunds, and cancel orders without leaving the support ticket — used by 15,000+ DTC brands.
Strengths
Limitations
Ecommerce brands on Shopify
Power customer conversations with native Shopify data to turn browsers into buyers and automate support.
Customer support teams
Automate repetitive tickets and get real-time AI coaching so agents focus on high-impact work.
Gorgias starts at $10/mo (Contact Sales).
Yes, Gorgias offers a free trial of 7 days.
Yes, Gorgias provides an API for developers.
Gorgias is available on Web, iOS, Android.
Gorgias integrates with Shopify, Recharge, Klaviyo, Yotpo, OpenAI, Email, SMS, WhatsApp, and more.
Gorgias's published pricing · verified Aug 30, 2026
$10/mo
See what people actually pay for Gorgias
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Also used for
Customer service platform for growing teams
AI-first customer service platform
Customer service software
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Gorgias is offered as a cloud-based (SaaS) deployment.
Ticket-based pricing creates unpredictable, spiking bills during peak seasons, with overages turning $300 plans into $1,000+ invoices Also, AI Agent tickets are effectively double-billed — you pay both the helpdesk ticket fee and a per-resolution AI fee (~$0.60–$1.27 per conversation)
Gorgias is best suited for Ecommerce brands on Shopify, Customer support teams.
Common uses for Gorgias include automate routine ecommerce support tickets, drive sales and upsells through customer conversations, manage omnichannel customer support in one inbox, personalize support with live shopify customer context.
Chatbase is the closest alternative to Gorgias, followed by Intercom and Klaviyo.
Gorgias and Chatbase are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
