Squarespace

Limitations

• Limited customization and flexibility compared to open-source platforms unless you know how to code, with advanced functionality often requiring custom code injections that aren't beginner-friendly
• Pricing is a common pain point, with costs rising and some basic features locked behind more expensive plans
• Most Squarespace sites can look similar, making it harder to stand out
• Customer support complaints, including no direct phone option, slow responsiveness, and difficulty reaching real people
• Editor glitches and occasional platform-wide outages; the editor can be resource-heavy and bog down a computer
• Billing complaints on Trustpilot, including difficulty cancelling subscriptions and unexpected charges after cancellation
• Limited advanced SEO control and scaling limitations for larger businesses
• Legacy customers cannot access new design features without upgrading their plan after the platform change