Crisp
Customer messaging platform
Data verified Aug 30, 2026
Customer messaging platform
Data verified Aug 30, 2026
Crisp is an all-in-one customer messaging platform that brings live chat, chatbots, video calls, and a help center together. Used by 600,000+ brands, Crisp provides everything you need to delight customers from one beautiful inbox.
Strengths
Limitations
Customer Support Teams
Deliver cross-channel support experiences using modern messaging and AI-powered automation.
Inbound Sales Teams
Sell more by automating the sales pipeline using chatbots and AI workflows.
Marketing Teams
Retarget customers by sending marketing emails and in-app messages.
Crisp starts at Free (Free Trial).
Yes, Crisp offers a free trial.
Yes, Crisp provides an API for developers.
Crisp is available on Web, iOS, Android, Mac, Windows.
Crisp integrates with Chat Widget, Email, WhatsApp, Messenger, Instagram.
Crisp's published plans · verified Aug 30, 2026
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Customer service platform for growing teams
Customer service platform for e-commerce
AI-first customer service platform
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Crisp is offered as a cloud-based (SaaS) deployment.
Unstable app and email notifications, with chat transcripts sometimes ceasing to arrive Also, 'Never-ending conversations' — no way to keep separate conversations with the same customer
Crisp is best suited for Customer Support Teams, Inbound Sales Teams, Marketing Teams.
Common uses for Crisp include customer support, inbound sales, marketing.
Chatbase is the closest alternative to Crisp, followed by Intercom and Klaviyo.
Crisp and Chatbase are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
